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Customer Support Advisor with Ukrainian Language Skills

Webhelp OÜ is looking for Customer Support Advisors in partnership with one of the largest electronic companies of the world. If you master Ukrainian language and have great communication skills, then this job offer is excellent opportunity for you. 

As a Customer Support Advisor, you are the one who helps customers with technical problems and finds the best solution for their needs via phone, chats and e-mails.

Requirements: 

  • Ukrainian language spoken and written as a native speaker;
  • Good (at least B1/B2 level) English language skills;
  • Good communication and organizational skills;
  • Previous customer experience is an advantage;
  • Interest or experience in electronics/technologies is considered as an advantage.

Responsibilities and work:

  • In a correct, customer friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email;
  • Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions;
  • Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems;
  • Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position;
  • Per customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.

We offer:

  • Hourly salary from 6 EUR;
  • Training and experience with one of the global leaders in electronics;
  • Expenses subsidy (phone, internet, parking, sports, etc.) of €60 net per month;
  • Private health insurance (in addition to Haigekassa)
  • International work environment (Webhelp employs 60,000 people all over the world), with many (also international) opportunities for professional and personal growth;
  • Work in shifts from 9AM to 6:00PM in shifts, Monday to Friday;
  • Convenient office in Tallinn city center;
  • Great Team of colleagues and excellent working atmosphere;
  • Company and Team events each month of the year.

Additional information:

If you think you are the perfect candidate for this role, please apply by submitting your CV in English. Only candidates who are chosen to second round will be contacted.


Making business more human for the world’s most exciting brands.

We live in an era of fast connectivity and AI. Today, human experiences have even more power to make businesses come to life in customers’ hearts and minds.

Webhelp is committed to making business more human.

It’s through this commitment that Webhelp enriches customer experience, and designs business solutions that create value for the world’s most exciting companies.

Webhelp is a partner across a range of services including customer experience solutions, social media moderation through to payment services.

Hundreds of brands across the world trust Webhelp because of their people, the culture they work in, and the ideas and technology they put to work.

Webhelp believes that Emotional Intelligence creates a lasting impact, and their skill in marrying a differentiating human touch to the right technology is what makes a real difference for their clients.

By choosing Webhelp they access the passion and experience of 60,000 game-changers from more than 170 locations in over 40 countries. Each one determined to bring their own intelligence, empathy, and experience to the table every day. Webhelp invests in people and the environment they work in because they know that when people thrive, it has a powerful impact on them, their customers, and their partners’ business.

Webhelp believes that making business more human leads to a better customer experience - and a healthier bottom line.

Webhelp is the European leader in their industry, with a revenue of €1,4B in 2018, and aims for a global leadership position.

Webhelp is currently owned by its management and GBL, a leading global investment holding, as of November 2019.

More information can be found at www.webhelp.com

Non-discrimination: Webhelp sees diversity as a resource and encourages all regardless of gender, age, religion, ethnic origin to seek employment with us. 

#Ukrainian

#English

Or, know someone who would be a perfect fit? Let them know!

Webhelp Tallinn

Tartu maantee 63
10121 Tallinn Directions cv.estonia@lv.webhelp.com +3726681062 View page

Life at Webhelp

We offer the opportunity to build working experience while you are working in customer service. Certified trainers give you the full training. You will meet great people - both customers and colleagues. Our new colleagues usually start together as team and complete their training together.

You are always welcome to apply for a job with us!

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